SHIPPING AND DELIVERY POLICY
Thank you for trusting and choosing products from Galaxy Tes.
We always aim to provide the highest quality products to our customers. Therefore, we also select the best shipping service at competitive rates for all orders placed with Galaxy Tes.
After your order is confirmed, our system will automatically send an order notification to your email. At the same time, our company will receive a similar notification. Once our customer service team verifies the order, we will contact the warehouse to confirm the availability of the product.
The warehouse team will call to inform you about product availability and delivery time.
We provide nationwide delivery service as per the following specific policies:
We will ship your order within the agreed-upon time after you have completed all ordering procedures, confirmed payment methods, shipping, and the order information has been successfully verified (excluding public holidays).
The delivery times are as follows:
Inner Vung Tau City: Delivery within 24 hours after order confirmation by phone or email.
All other provinces: For customers outside Vung Tau City, we will ship your order through a courier service. The shipping fee will be collected by the courier (including additional charges based on geographic distance).
To check the status or details of your order, please call our hotline at 0584.358.358. Please provide your ORDER NUMBER from the confirmation email for verification.
Upon receiving your order, please check that the items match your order. If there are any discrepancies, please contact us as soon as possible.
Thank you very much!